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Monthly tips on List Marketing!

Mark Traverso
VP, Lighthouse List Company

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Boost Your Catalog's Success With Industry-Leading Database Strategies

IT COMES AS no surprise that a steady influx of new and loyal customers is essential to a catalog's survival and growth. This is accomplished through multi-channel new customer acquisition efforts via paper catalogs, e-commerce sites, partnerships and more. There are a wealth of lists, insert programs, online and print media to choose from, and many media sales folks to help you sort through your choices or aim you in the "right" direction.

So, you've prospected and built up your sales and your database. Now, the question is, how do you maximize the return on each of your customers? How do you extend the lifetime value of a newly acquired customer or good customer? What do you do when they stop ordering from you? How do you know the right moment to send them a new offer? Wouldn't it be fabulous if you could identify the right moment that each of your customers is "prime" to receive a new offer.

Financial mailers live and breathe "lifestyle data" and don't mail without it. Other industry types, including catalogers have come to realize the importance such data can play in a well thought-out multi-channel marketing plan. These files are not your mother's databases. Consumer lifestyle changes such as a new address, new baby, new phone, newly issued credit card, mail order buyer indicators and more are captured and segmented on a weekly or monthly basis. Once again, lifestyle data such as newly issued credit cards gives the catalog mailer access to purchase driven data and delivers direct mail responsive prospects that can pay.

New database offerings featuring industry-leading data that are timely and accurate can help predict just that moment. Transactional data, such as a new phone connect or new address indicates a change and a "trigger" event for your customer. Sending your offer shortly after a life change/trigger event has occurred can get ";you in the door first" resulting in a higher response rate and an increase in the average dollars spent! Being among the "first in the box" is "key" and a sure way to accomplish this is to use transactional databases with weekly and monthly updates.

Lighthouse List Company is best known for having the largest, freshest, weekly updated files. No declining universes here! Large, weekly updates on our Newly Issued Credit Card File, New Phone Connects and New Business Database bring new names to test and insure large universes for roll outs. Fresh and new data is vital in keeping your current customer and finding new ones!

<Target Marketing October 2005 Issue>
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